Wedding Dress Fit, Quality and Customer Service
3 Pillars of the Kelly Faetanini Brand
Classic with a modern touch, that is the Kelly Faetanini design aesthetic. As a leading bridal designer, Kelly is known for creating timeless, unique wedding dresses that feature a matchless blend of elegance with show-stopping elements. But did you know that her brand is also established on 3 core pillars? Customer service, fit, and quality.
Top of mind is always the bride wearing a Kelly Faetanini wedding dress. However, our focus goes deeper than that as we want it to be about the bride’s experience in finding her dream dress – that is why we have an unwavering commitment to providing outstanding customer service. At the end of the day, our work is not just about selling wedding dresses, our brides become part of our family.
Getting married is a monumental moment and planning a wedding can be incredibly overwhelming. We strive to make sure that purchasing your bridal gown is not an added sense of pressure, but rather a seamless, joyful and unforgettable experience.
We are passionate about customer service
Being customer-centric impacts everything about the way we do business at Kelly Faetanini. For our retail partners, outstanding support is delivered through multiple touchpoints, consistently developing proven processes to help consultants service our brides with the utmost attention and unique capabilities like our new QSR code for quick customizations. Our brides experience our excellent customer service by having easy access to our gown collections that showcase our diverse design offerings, having the ability to customize and envision how these customizations might be incorporated into a very unique dream wedding dress.
If brides cannot find Kelly Faetanini gowns in their local bridal salons, we even offer a Try At Home option with online consulting that allows brides to explore our collections. This unique offering provides a personalized and convenient shopping and fitting experience, allowing us to find the perfect gown when getting to a partner salon is not possible.
When choosing a wedding gown, we know there are special requests, unique challenges and sometimes tight time frames. Our business model allows for faster service, fewer errors and guaranteed satisfaction. Plus, having consistent communication with our retail partners and our bridal clients gives us the opportunity to make continuous improvements to the shopping experience.
We are dedicated to the perfect fit for every bride, every time
All gowns in Kelly Faetanini’s collections blend traditional styling with modern elegance. With styles available to suit every taste, our bridal gowns are carefully crafted to look good on runway models as well as real women of all shapes and sizes. Our awe-inspiring gowns not only feature the finest fabrics and the most finely-crafted embellishments, each piece also includes carefully-constructed support, thoughtfully-designed structure and figure-enhancing shaping.
Our goal is to flatter each bride’s figure with an extensive range of sizing from 0 – 24. Setting us apart from other designers, we also offer split sizing, meaning, you can select a different size top and bottom, so the fit of the dress is closer to your true size. We can also open bust cups to provide more room on top, produce a gown with extra length and offer features like sewn-in bust cups and inner structure boning, offsetting the need for special undergarments like a strapless bra or shapewear.
We build dresses to accommodate gorgeous curves, to highlight a strong back, to showcase a graceful long neck and to complement each of our elegant brides. Do you love sheer sleeves? Want to add drama with a cutout back or illusion lace? Customizable beading, detachable necklines and our special corset technology are all options available with a Kelly Faetanini design. Simply put, we craft dresses that make brides feel beautiful.
We are endlessly dedicated to outstanding quality on each piece
Did you know that Kelly Faetanini offers a 100 percent satisfaction guarantee on every one of our wedding dresses? We can confidently achieve this by working with a team of seamstresses that are not only talented and experienced but also fiercely committed to quality control and superb workmanship. Should a bride encounter any difficulty after receiving her gown, we will work tirelessly to resolve the issue.
Our wedding gown collections feature beautiful yet lightweight fabrics such as soft stretch silk satins, silk mikado, silk organza, tulle and lace. Each collection offers a range of gown shapes including ball gowns, A-line gowns, fit and flare gowns and mermaid options. Our wedding dresses are enhanced with quality embellishments like crystal beading, pearls, embroidered flowers or ostrich feathers featuring quality elements that offer lasting beauty.
The Kelly Faetanini brand has become synonymous with femininity, romance and the essence of a classic soul with a modern twist. While it’s true that we create stunning wedding gowns, everything we do is focused on creating the best overall experience for our brides. Our passion for perfection and dedication to excellence ensures that each of our brides feels the care, quality and love that goes into each Kelly Faetanini wedding dress. We work vigorously to be the best in the business, looking at every step of the buying process through a different lens offering unparallelled service and enduring quality.
Kelly Faetanini is a wedding gown designer for brides looking for a modern spin on classic designs. Kelly Faetanini’s bridal collections offer an elegant, fresh approach on timeless styles with a twist of old-world charm while presenting brides with customization options on a variety of gowns.