Try At Home FAQ

Kelly Faetanini’s Try At Home program costs $50 per gown. You are able to borrow up to 5 gowns for a 2-day loan (two-way shipping and insurance are included).  If you choose to purchase a Kelly Faetanini gown after your trial, 100% of your Try At Home fees will be applied to the purchase price of your gown.

 

*Fees to Hawaii, Alaska, the U.S. Virgin Islands, and Puerto Rico may be slightly higher–we will gladly provide an estimate in advance!

 

If your total gown budget is less than $2,500 or you would like to get details or pricing on a few specific gowns before moving forward, you are welcome to schedule a complimentary call instead of a full consultation with a Kelly Faetanini consultant. Contact us here.

We love and support our salon partners so we developed this program to act as a joint offering to expand their virtual service capabilities during COVID-19 restrictions. This is a new model for the industry–this collaborative services approach–and it was only possible because of the intimate relationships we have with our salon owners. We’re committed to helping jump-start local communities and every gown purchased through our Try At Home offer is eligible for a revenue share with our local partners.

 

  • If you would like to arrange a virtual appointment with a local Kelly Faetanini partner, please refer to our list of Retailers here or complete a Try On form on any web page for assistance.
  • If you have already had a salon appointment and are ready to place your order, almost all of our salons have a member of their management team available to assist you with getting your order placed. If you’re not sure, contact us and we’ll help connect you.
  • Even if you order your gown with us, please patronize your local Kelly Faetanini salon if possible for your accessories and alterations.

Our gowns run close to street size and we carry a wide variety of samples from sizes 0-18. Not every gown is sampled in every size and color, so your consultant will work with you to find selections that will make you feel most comfortable with both the shape and fit of the gowns.

 

It is normal to try on gowns to get an idea of their style that are slightly larger or smaller than what you will order for your custom gown. We’ll help you with tips and tricks to make your virtual fitting easy and effective.

 

Any gown can be purchased in standard sizes 0-24, and smaller, larger, split-size, or 100% custom measurements are also available.

No problem! As soon as your Initial Consultation is booked we’ll be sending you lots of helpful resources to make each stage of the process a breeze. We’ll teach you everything you need to know to make your experience a success.

Unfortunately delays with international shipping are cause for concern. Because of these factors beyond our control, we cannot guarantee timely international shipping so the program is restricted to the United States.

 

International brides may still participate in a Virtual Consultation and may order gowns for purchase.

We invest extra resources to make sure that every gown is ordered to exacting standards. For example, your Zoom meetings will be recorded and measurements taken during those sessions will be reviewed by a senior designer before your order is placed to catch any potential issues. Once your gown is created, it will go through a multi-step quality assurance process that takes over an hour (including photo documentation) before being sent to you. We will not send it unless it meets 100% of our high standards.

 

Because of these rigorous protocols, all individual sales are final and no returns or exchanges will be accepted. We understand that weddings get cancelled, bodies change, and sometimes you just plain change you mind. If that happens, we’ll gladly connect you to a local salon or consignment resources that may be able to help you sell your gown.

Life has been hard lately–we’re big fans of taking a fun and stressless choice when they come around these days. We know a lot of brides feel they need to try on hundreds of gowns before making a decision, but what if–just what IF–you didn’t? Could you find a fantastic gown that you’ll feel beautiful in without the over-shopping? We think so!

 

But, don’t take our word for it, listen to the wedding experts like Green Wedding Shoes! These wedding pros have seen every gown shopping tip and trick over the years, and they’re endorsing our Try At home option, too.